PUMA Gift Card FAQ

Where can I purchase a PUMA Gift Card?

You can buy one online here or at any participating PUMA retail store.

For what amount can I purchase a PUMA Gift Card online?

On the Canada PUMA Online Store, you may choose any amount between $10 USD and $500 USD. Gift cards are sent Standard shipping for free. This rate applies to orders containing only gift cards.

Where can I use my PUMA Gift Card?

You can use the gift card to pay for a purchase on any PUMA Online Store site serving North American or European countries or at participating PUMA retail stores worldwide. When using a gift card online, enter the requested card information during checkout.

When using your PUMA Gift Card outside of the country of purchase, our system will automatically calculate the current balance on and any amounts to be deducted from your Gift Card in the local currency. The exchange rate in these cases is calculated as an average of the relevant exchange rate for the previous month.

Do I have to spend the exact amount on my Gift Card?

No. If your order total is less than the value of the Gift Card, you can use the remaining balance at a later date. If your order total is more than the current balance on the Gift Card, you can pay the remaining amount using a credit/debit card.

Can I return products purchased with a Gift Card?

Yes. Our normal return policy applies to any product purchased with a Gift Card. If the Gift Card was the only method of payment used on your original order, we will issue a new Gift Card with the amount refunded. If your original order involved use of a credit/debit card to cover part of the order value, we will apply the refund to this credit/debit card account. Please contact PUMA customer service with any questions.

How do I activate the Gift Card?

The Gift Card will be sent to you in an activated state and will be ready to use upon receipt. PUMA Gift Cards therefore should be treated like cash. Lost or stolen cards cannot be replaced.

How do I check the balance on my Gift Card?

Visit our Gift Card product page and click on the "check balance" button.

Can I cash in the balance on a PUMA Gift Card?

Unfortunately, no. The balance on a PUMA Gift Card cannot be redeemed for cash, and no interest will be paid on any balance. But we always have lots of cool PUMA gear for you to use it on!

Can I recharge my Gift Card?

Sorry, we cannot add more value to an already activated Gift Card. But you are more than welcome to buy a new one.

What if I lose my Gift Card?

The PUMA Gift Card should be handled like cash. PUMA is not responsible for lost or stolen cards. The PUMA Gift Card can be used by anyone in possession of the card, and PUMA is not obliged to check the identity of a person using the card.

Other questions?

Please review the detailed terms and conditions provided with your Gift Card, click HERE, or contact us by email or phone.