Your Order

Track My Order

Once your order has shipped, you will receive a confirmation email with your tracking number. PUMA ships from multiple warehouses which can result in split shipments; therefore, you may receive more than one email. If your order contained more than one item, keep an eye on your email inbox for additional updates. If you created a Puma Online Store account, you can also check the status of your order by accessing your Account.

 

Order Changes / Cancelation

We apologize, but we are not able to make any changes or to cancel your order once it has been submitted to us for processing. You may return any products by following our Return Policy.

Occasionally we may have to cancel an order or product due to processing reasons. If so, you will be notified via email. You will not be charged for canceled products.

 

Order Delivery

All shipments to Canada are sent via Standard (ground) shipping at a flat rate of USD 12.95. You should receive your order within 7-14 business days from the date your order is placed.

PUMA uses the DHL Global Mail service to deliver to Canadian addresses. DHL partners with Canada Post to complete the delivery.