Customer Service

Your Order

Congratulations! Your goods are on the way. Now what?

Keep an eye out for your Order Confirmation email. This will be sent to your inbox as soon as you place your order. Once your order is processed, you will receive an email that our warehouse has received your order and it is ready to be shipped.

Track my Order

Once your order has shipped, you will receive a confirmation email with your tracking number. You can also check the status of your order in your My Account under Order History. For non-My Account members, you can track your order status at the top of the homepage under the Login link.

Note: Items in your order may ship from separate warehouses, so keep an eye out for multiple tracking numbers.

Order Changes and Cancellation

Unfortunately, once your order is submitted, we are not able to make any changes or cancel your order.

We understand mistakes happen, so we offer free returns and exchanges on all orders. Check out our Return Policy here.

Occasionally we have to cancel products or orders due to processing errors. If this happens, we will notify you by email immediately and you will not be charged.

Shipping and Delivery

Visit our Shipping & Delivery page for all delivery questions relating to your order.