Customer Service

Shipping & Delivery


We pride ourselves on being Forever Faster in every aspect, from our products to our delivery. That’s why as soon as you place your order, we send it out to our warehouse for processing and shipping. After that, your brand-new PUMA gear starts its journey from the warehouse to your doorstep. Keep in mind- we do not offer weekend shipping, so orders placed on Friday or over the weekend are not processed until early the following week.

Our #1 priority is getting your order to you as quick as possible, without sacrificing quality and accuracy. So please be patient and enjoy the wait. We promise it’s worth it.

Note: PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. This includes deliveries to Freight Forwarders on orders in the US and CA.


Shipping Methods and Rates

Method Estimated Delivery Time Shipping Fee
Standard (Ground)* 5-7 Business Days $7.00
Standard (U.S. Territories)** 7-14 Business Days $15.00
2 Day*** 2-4 Business Days $ 18.00
1 Day (Overnight)*** 1-2 Business Days $ 25.00


*Delivery to some areas of Alaska and Hawaii may take an extra business day to arrive
**Shipping rate applies to all APO/FPO addresses and U.S Territories including Puerto Rico. 2 Day and 1 Day shipping is not available to these addresses
***Saturday and Sunday delivery not available

Standard Shipping
For Standard Ground shipping, please allow 1-2 business days for your order to process. Your order will arrive 5-7 business days after purchase. Our warehouse does not operate over the weekend, so orders placed on Friday or over the weekend will not be processed until early the following week, excluding holidays.

2 Day Shipping
For 2 Day shipping, please allow 1-2 business days for your order to process. Your order will arrive 2 business days after processing. Orders placed on Friday will be processed the same day or the following Monday, and orders placed over the weekend will be processed Monday or Tuesday the following week, excluding holidays.

Overnight Shipping
For overnight or 1 day shipping, please allow 1-2 business days for your order to be delivered. Orders placed before 2 pm Monday through Friday will be processed the same day and arrive the following day. Orders placed after 2 pm Monday through Thursday will be processed the following day and arrive 1 business day later. Orders placed after 2 pm Friday and over the weekend will be processed on Monday and arrive the following day.

Direct Signature Required
To ensure the safe delivery of your packages, PUMA may require a signature at the time of delivery for larger orders or higher priced items. Once you place your order, we will let you know our estimated delivery date and if your signature will be required. Deliveries are made to the address on the mailing label, not to an individual recipient, so we will accept signature from anyone at the residential or business delivery address. Unfortunately, we will not accept signatures or requests for change of address on the delivery door tag, but if we miss you the first time, the carrier will attempt delivery two more times.

Note: For orders requiring Direct Signature, PUMA is unable to ship to U.S. Territories, APO/FPO and P.O. Box addresses.