How can I make sure my order arrives by Christmas?

We are committed to making sure your holiday orders arrive in time. To ensure standard delivery by December 24th, please place all orders by December 11th at the latest.


What if I need to return an item?

We've extended our 45 day return window for the holidays. All orders placed on puma.com between October 14, 2019 and December 17th, 2019 may be returned in their original, unused condition as late as January 31, 2020. Orders placed after December 17th, 2019 will follow our normal return timeframe of 45 days after purchase.

Return Exceptions: PUMA does not accept returns on gift cards, customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.


How can I make an exchange?

Unfortunately, we do not offer direct exchanges at this time. You can, however, return the original item and place a new order for the correct size or color. For assistance in placing a new order, please contact our Customer Service team at 1-888-565-PUMA (7862). We are happy to offer free standard shipping for the new order if placed through our Customer Service team.


Can I purchase a gift card online?

Give the best gift of all- free PUMA shopping money! You can purchase an E-Gift Card (find it HERE) that can be redeemed online or at any participating PUMA Store. You may choose any dollar amount between $10 and $500. For more information on Gift Cards and E-Gift Cards, visit our page.


The gift I bought yesterday is now on sale. Can I return it and get it for the lower price?

No need to return. If a price is lowered within 7 days of your purchase on puma.com, we will honor the new price and credit your account the difference. To get your credit, please email customerservice@puma.com with your name, address, item number, and order number. Happy holidays!


Have a question?

You can reach out to Customer Service by email, phone or through live chat.

Email: customerservice@puma.com
Toll-free number: 1-888-565-PUMA (7862), 7am - MIDNIGHT EST, 7 days a week
Live Chat Hours: 7am - MIDNIGHT EST, 7 days a week
Please note Customer Service will be closed from 6:00 pm EST on December 24th until 8:00 am EST on December 26th.