Customer Service

Returns & Exchanges

Free Online Returns

Due to the current situation with COVID-19, we’ve temporarily extended our standard 45-day return period. All orders placed on after March 1st, 2020 will have an extended 90 day return window.

To initiate your free return, visit your My Account.

Note: Free online returns are only available for orders placed on

Returns to PUMA Retail Stores

You may return any PUMA merchandise to any of our PUMA stores in Canada. To do so, you will need to bring your original packing slip to confirm your order as well as the original form of payment to be credited.


Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.

Returns that have been properly initiated on and shipped from Canada will begin processing within 24 hours once the package is scanned by the carrier. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

Returns that are unable to be initiated or processed through can take 2-4 weeks to process.

Return Exceptions

PUMA does not accept returns on gift cards, customized products and bodywear. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

Additional Notes

PUMA is not responsible for any returns lost in transit or any additional charges incurred.


We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.

To initiate your free return, please contact Customer Service at 1-888-565-PUMA (7862). Our representatives are available 7 AM - MIDNIGHT EST, 7 days per week.