COVID-19 Update: As our supply chain takes every precaution for the health and safety of their staff members and our customers, you may experience longer than expected delivery times.
To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code.
Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates.
For more information and step-by-step instructions on how to check your order, click here.
Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.
Visit our Returns & Exchanges page for more information.
We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.
*Excludes gift cards, bodywear and customized products.
To get started with your return and print your pre-paid shipping label, login to your My Account or enter your order number, email address and billing zip code here. To see if you qualify for free returns and for step-by-step instructions, visit our Returns & Exchanges page.
At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.
We accept payment by debit/credit cards, PayPal, Apple Pay and PUMA Gift Cards. Visit our Payment Options page for more information.
To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.
Please refer to our Terms and Conditions for more information.
You can enter your Gift Card information during checkout under the Payment Information section. Click “Add a Gift Card” and enter the unique code as well as the pin number. You may also check your balance at that time. Learn more about PUMA Gift Cards and check your balance on our Gift Card page.
Yes, but you must place your order through our US site. Please visit PUMA US at us.puma.com.
Orders placed on our Canada site will only ship within Canada. If you are looking to ship outside of Canada, please Click here to find the PUMA Online Store for your location.
We currently offer shipping to Postal Boxes, but not CFPO boxes. Please stay tuned for updates soon. Visit our Shipping & Delivery page for more information.
We charge sales and use tax according to federal, state and local government guidelines. Taxes are calculated based on the shipping address provided and the appropriate rules for that tax jurisdiction.
Please note that the taxes presented at time of order submission are only an estimate and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and the final amount is charged.
Yes, most PUMA.com products have an order quantity limit of 6. Certain Select styles and higher priced items will have a quantity limit of 2. PUMA reserves the right to lower the order quantity limit based on item availability.
You can find your nearest PUMA Store via our online Store Directory.
Please refer to the individual care instructions provided on your PUMA clothing. Care instructions will vary depending on material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash and iron your PUMA clothing inside out.
All PUMA shoes are designed with durable materials that require little to no maintenance. However, there are some simple ways to keep your shoes fresh and in top condition for even longer.General Care:
If you are a retailer interested in selling PUMA products, please reach out to New-Account-Applications@puma.com and include the following information in your inquiry:
You will receive a response via email after we have reviewed your request. Please note we are only opening a select amount of new accounts at this time. We are not currently considering requests from distributors and other non-retailers.