Returns & Exchanges
We're happy to accept returns for eligible items within 45 days of purchase.
Initiating Your Return
Looking to make a return online? You’re in the right place. Click here to be redirected to our returns portal to initiate a return online.
Note: Free online returns are only available for orders placed on ca.puma.com.
Refunds
Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.
Returns that have been initiated on ca.puma.com can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.
Returns that are unable to be initiated or processed through ca.puma.com can take 2-4 weeks to process.
Return Exceptions
PUMA does not accept returns on gift cards, customized products and bodywear. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Certain product launches and puma.com exclusives have a shorter window for returns and exchanges. This includes but is not limited to PUMA x LAMELO BALL and FENTY x PUMA Shoes which must be returned / exchanged within 15 days.
Returns to PUMA Retail Stores
You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, Google Pay or PayPal, then a PUMA Gift Card will be issued with the refunded amount.
Certain online returns may not be processed in-store for refund and must be initiated online. If brought to a store, associates will assist with initiating these returns online, packaging, and shipping the return back to our facility for processing. These returns will follow our online timeframes for transit and processing.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.
We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.
To initiate a return, please click here.
To initiate your free return, please contact Customer Service at 1-888-565-PUMA (7862). Our representatives are available 7 AM - MIDNIGHT EST, 7 days per week.
Additional Notes
To qualify for free returns, you must be able to drop off your return at a FedEx or authorized drop-off location. To find a FedEx drop-off location near you, click here.
Those returns that are unable to be dropped off at a FedEx or authorized drop-off would mail their return items to:
PUMA Ecom Returns
12734 Coleraine Dr.
Bolton, ON L7E 3B1
PUMA is not responsible for any returns lost in transit or any additional charges incurred.