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Customer Service

Shipping & Delivery

Shipping Methods & Rates

All shipments to Canada are sent via Standard (ground) shipping. You should receive your order within 7-14 business days from the date your order is placed.

PUMA uses DHL eCommerce to deliver to Canadian addresses. DHL partners with Canada Post, Canpar and UPS Canada to complete the delivery.

PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. 

Duties and Taxes

  • If you are returning a purchase, you may be eligible for a refund of a portion or all of the duty and taxes.
  • PUMA stores are not able to refund duties and taxes paid on the original order. You must return merchandise to the FSC (foreign sales company) in order to receive a refund for any duties or taxes paid. Please contact Customer Service for more information.