Customer Service


Shipping & Delivery


COVID-19 Update: As our supply chain takes every precaution for the health and safety of their staff members and our customers, you may experience longer than expected delivery times.

Our #1 priority is getting your order to you as quick as possible, without sacrificing quality and accuracy. As soon as you place your order, we send it to our warehouse for processing and shipping. Please allow 2-3 days for your order to process, depending on what time you place your order. Our warehouse does not operate on the weekends, so orders placed on Friday or over the weekend are not processed until early the following week.

Check out our shipping info below to see when you can expect your order to arrive. Then sit back and enjoy the wait. We promise it’s worth it.

Shipping Methods, Transit Times, and Rates

Standard (5 – 7 Business Days):

  • Free for orders over $50
  • $7.00 CAD for all orders under $50
  • Saturday / Sunday delivery not available
  • Ships FedEx Economy

Expedited (3 – 4 Business Days):

  • CAD $18.00 for all orders
  • Delivery on Saturday and Sunday not available
  • Ships FedEx 2-day
 

Standard Shipping
For Standard Economy shipping, please allow up to 3 business days for your order to process. Your order will arrive 5-7 business days after purchase. Our warehouse does not operate over the weekend, so orders placed on Friday or over the weekend will not be processed until early the following week, excluding holidays.

Expedited Shipping
For Expedited shipping, please allow up to 2 business days for your order to process. Your order will arrive 2 business days after processing. Our warehouse does not operate over the weekend, so orders placed on Friday or over the weekend will not be processed until early the following week, excluding holidays.

Direct Signature Required
To ensure the safe delivery of your packages, PUMA may require a signature at the time of delivery for larger orders or higher priced items. Once you place your order, we will let you know our estimated delivery date and if your signature will be required. Deliveries are made to the address on the mailing label, not to an individual recipient, so we will accept signature from anyone at the residential or business delivery address. Unfortunately, we will not accept signatures or requests for change of address on the delivery door tag, but if we miss you the first time, the carrier will attempt delivery two more times.

Additional Information

  • Orders are processed and shipped Monday-Friday (excluding holidays).
  • PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. This includes deliveries to Freight Forwarders on orders in the US and CA.